Request QOHL Account & Data Deletion
In compliance with Google Play Store User Data policies and global privacy standards, QOHL provides you full control over your personal data. You can request the permanent deletion of your QOHL account and all associated personal records at any time.
1How to Request Account Deletion
Method A (In-App): Open the QOHL mobile app, navigate to Profile → Account Settings → Delete Account.
Method B (Web Request Form): Fill out the official deletion request form below.
Method C (Direct Email): Send an email to support@qohl.in from your registered email address with the subject line “Account Deletion Request”.
2What Data Will Be Deleted
- Your personal profile details (Full name, email address, phone number, and avatar).
- Saved delivery addresses, GPS locations, and recipient details.
- Virtual Try-On trial history, uploaded photos, and generated outfit previews.
- Saved wishlists, shopping carts, and tailored size preferences.
- Marketing, SMS, and WhatsApp communication logs and subscriptions.
3What Data Is Retained (Legal & Compliance)
In accordance with applicable statutory financial and taxation regulations (including the Indian Goods and Services Tax Act and the Companies Act), historical commercial transaction data — such as past GST tax invoices, payment transaction references, and completed shipping delivery receipts — will be securely archived for the mandatory statutory retention period (up to 7 years) solely for accounting and tax audit compliance. This data is not used for any commercial or marketing purpose.
4Processing Timeline
Upon receiving your request and verifying account ownership, your account will be immediately deactivated, and your personal data will be permanently wiped from our active servers within 15 to 30 business days.